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Shipping & Returns

Shipping & Returns



Returns Policy

You may return most,items within 10 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

We're happy to answer questions or help you with returns.
We prefer to exchange an item for you.
In the case where we by mistake sent you the wrong item obviously we pay shipping and accept the return no charge to you.
In the case where you have buyers remorse or an unexpected emergency that suddenly occurs after a purchase,
customers who are returning items are responsible for all shipping handling insurance charges
associated with the purchase as well as 10% restocking fees as well as additional credit card fees
we use to charge and to credit purchase which are 3% charge with each transaction as that is
what we as a company will be charged by the credit card companies.
Please fill out the form below if you need assistance.
When you have any questions please email or call us.
mudhead@qwestoffice.net
Mudhead Gallery # 1-303-293-0007
Lois Joseph Owner/Buyer 1-303-293-9977
Thank you!



Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

 

International shipping rules International Buyers – Please Note: a) Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility. b) Please check with your country’s customs office to determine what these additional costs will be prior to bidding/buying. C)Import duties, taxes and charges are not included in the item price or shipping Please be advised that any customs charges, import taxes, duties and/or fees are the SOLE RESPONSIBILITY of the BUYER. We must mark any international shipment as merchandise as well as note the accurate price with NO EXCEPTIONS. We will not be held accountable for compensation of any fees or charges placed by your local customs office. Please contact your local customs office with any questions you may have regarding such fees/charges. Shipping and Handling Policy: We ship every item securely and carefully using appropriate packing materials such as cushioning, waterproofing and double boxing according to the specific item's needs! International Shipping and Processing: We will always charge more for international shipping, with processing expense added. Some items cannot be sent internationally through the USPS. International purchasers must make sure items are not prohibited for import into their countries. Payment for international sales must be by PayPal. International refunds will only be made through PayPal.

 


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